Features (AddOns)

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InBox CustomerUserPublic

Version 6.1.2

Create Date 27/07/2021

Resources

Module to create a public interface with client user data

Prerequisite

Framework

The following OTRS Framework versions are supported.:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.21.7 or superior

Operational System

The following operating systems are required:

  • [None]

Install

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CustomerUserPublic-6.1.2.opm

Settings

CustomerUserPublic::Core::CustomerUserInformations

Add the customer user record fields that will appear in the public table. Example: Field in record -> Display name.

Attention - Add data to each row of the array and not the hash. As in the image below:

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CustomerUserPublic::Core::FieldsToShowCustomerUser

Inform the registration fields so that users are shown in the public table. Will be considered as OR

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CustomerUserPublic::Core::SortByDefault

Add the name of the registration field to the initial filter of the users table

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CustomerUserPublic::Core::ImportantContactsTable

Add the values ​​for the essential numbers table. First a numeric key. Then in the array put in order: Name, Department, E-mail and Extension.

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Guidelines Table

To edit the general information table, navigate to the CustomerUserPublic.tt file and change the table data from id='GuidelinesTable'

Use

After configuring the module, it will be possible to visualize a public interface of link=''otrs/customeruserpublic.pl" with the data of the customer users

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